Terms & Conditions
Your satisfaction is our primary objective
We believe our costumes and products must live up to your highest expectations. And our service must live up to the quality of our products. Our staff are always happy to advise and help our customers select the best products to suit your requirements.
We operate a no refunds policy, unless goods are faulty
If for some reason, you need to return part or all of your order, Simply follow the instructions outlined below. All returns are acknowledged by email or mail and refunds will be credited to the original payment method.
Satisfaction If you are not entirely satisfied with an order, please contact us on 01352 756070.
Faulty Products
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 14 calendar days after dispatch by us, whichever is the earlier.
We will not refund items without a returns number please ring us for this on 01352 756070; items that have been used, cleaned, damaged or soiled; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund makeup items, eyelashes, tights, wigs or masks. Some costumes have sealed wigs in such cases if the costume is not appropriate do not open the wig as once opened refunds can not be given.
May we please ask you to additionally note:
Liability We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the ordered goods without our approval.
Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us. All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out.
Late Delivery If your order is late for some reason then we will not be liable. as soon as your parcel is with your chosen delivery service then it is then out of our hands and then becomes your item.
If you are returning a package please use registered post or obtain a certificate of posting for your own protection please note proof of posting is not proof of delivery.
This does not affect your statutory rights as a consumer.
